Terms & Conditions

Flamour Website

Introduction

Welcome to Flamour, a Qatari online flower store specializing in fresh flowers and elegant floral arrangements for all occasions. At Flamour, we believe flowers are a beautiful expression of emotions and refined taste. By accessing or using this website, you agree to the following Terms & Conditions.

1. Website Use

• Users must be at least 18 years old or use the website with parental consent.

• Customers must provide accurate and complete information when placing an order.

• The website may not be used for any unlawful purpose or in violation of the laws of the State of Qatar.

2. Products

• All flowers sold are natural, and variations in color, size, or type may occur due to seasonal availability.

• Flamour reserves the right to substitute flowers with similar alternatives of equal value and quality if certain items are unavailable.

3. Pricing & Payment

• All prices are displayed in Qatari Riyal (QAR).

• Orders are confirmed only after successful payment.

• Flamour reserves the right to update prices or offers at any time without prior notice.

4. Orders & Delivery

• Delivery is available within the State of Qatar only.

• Delivery times are estimates and may vary due to circumstances beyond our control.

• Flamour is not responsible for delays caused by incorrect delivery details provided by the customer.

5. Intellectual Property

All website content, including images, text, and designs, is the property of Flamour and may not be used, copied, or reproduced without prior written permission.

Privacy Policy

Flamour Website

At Flamour, we are committed to protecting your privacy and ensuring the confidentiality of your personal information.

1. Information We Collect

• Name, phone number, and delivery address.

• Order details and gift message notes (if applicable).

• Payment card information is not stored on our systems.

2. Use of Information

• To process and deliver orders.

• To communicate with customers regarding order updates.

• To improve our services and customer experience.

3. Data Protection

We apply appropriate security measures to safeguard customer data and do not share personal information with third parties except when necessary (e.g., delivery service providers).

Return & Exchange Policy

Flamour Website

Due to the perishable nature of fresh flowers, please review the following policy carefully:

1. Exchange Policy

• Exchanges are not accepted after delivery unless there is a clear defect or an error made by Flamour.

• Any issue must be reported within 2 hours of receiving the order, along with clear photos showing the issue.

2. Refund Policy

• Refunds are not available once the order has been prepared or delivered.

• In case of confirmed damage or error, compensation will be provided in the form of a replacement or store credit, at Flamour’s discretion.

3. Customized Orders

• Customized orders (special arrangements, events, or bulk orders) cannot be canceled, returned, or refunded once confirmed.

Contact Information

📞 Phone Number: +974 7707 6637